Terms of Service

1. Who may use the Service

The Service is intended for organizations and their authorized personnel. You must be at least 18 years old and have the authority to bind your organization. If you are using the Service on behalf of an organization, that organization is the customer, and you represent that you are authorized to accept these Terms on its behalf.

2. Accounts and security

You are responsible for all activity under your account and your organization's accounts. You must keep credentials and access links secure, maintain accurate profile information, and promptly notify us of any unauthorized use or security incident. We may suspend or terminate access if we reasonably believe your account is compromised.

3. License and acceptable use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal organizational operations. You agree not to:

Atlas and its licensors own the Service, software, and all related intellectual property rights. Except for the limited license above, no rights are granted to you.

If you provide feedback or suggestions, you grant Atlas a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction.

4. Customer data and permissions

You and your organization retain all rights in the data you submit to the Service, including case information, referrals, notes, and files ("Customer Data"). You grant us a license to host, store, process, transmit, and display Customer Data solely to provide and improve the Service and as directed by you through the Service's features.

You are responsible for the accuracy of Customer Data and for obtaining all necessary authorizations, consents, and notices to collect, use, and share Customer Data, including any information about residents or clients. You must not upload Customer Data that you are not authorized to share.

You are responsible for compliance with all applicable laws and regulations (including any health, privacy, or public records requirements). If such laws require a separate written agreement or additional safeguards, you must ensure those requirements are satisfied before submitting regulated data to the Service.

The Service enables collaboration across organizations based on network trust tiers and assignments. By creating cases, inviting partners, or assigning referrals, you instruct us to share Customer Data with other organizations and their authorized users consistent with those permissions. You are responsible for configuring access and for your organization's internal compliance.

5. Confidentiality

Customer Data and non-public Service information are confidential. You agree to restrict access to authorized users, use appropriate safeguards, and comply with all applicable privacy and data protection laws. We may monitor usage and maintain audit logs to protect the Service.

6. Third-party services

The Service relies on third-party providers (such as cloud hosting, analytics, email delivery, mapping, and authentication). Your use of those features may be subject to the third-party providers' terms and privacy practices. We are not responsible for third-party services.

7. Fees and billing

Certain features may require a paid plan. If you subscribe, you agree to pay all applicable fees and taxes, and you authorize us to charge the payment method on file. Fees are non-refundable except as required by law or as otherwise stated in an order form.

8. Service changes and availability

We may modify, suspend, or discontinue any part of the Service at any time. We do not guarantee that the Service will be uninterrupted, error-free, or compatible with future systems.

9. No emergency or medical service

The Service supports coordination and case management, but it does not provide emergency response, medical advice, or professional services. Do not use the Service for emergencies or as a substitute for professional judgment.

10. Suspension and termination

We may suspend or terminate access to the Service at any time for violations of these Terms, security risks, legal compliance, or non-payment. You may stop using the Service at any time. Upon termination, your rights to use the Service end. We may retain or delete Customer Data in accordance with our retention policies and legal obligations.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT DATA WILL BE ACCURATE OR COMPLETE.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, OR GOODWILL. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ATLAS'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT PAID BY YOUR ORGANIZATION TO ATLAS FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED DOLLARS (USD 100), WHICHEVER IS GREATER.

13. Indemnification

You agree to defend, indemnify, and hold harmless Atlas and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your Customer Data, or your violation of these Terms or applicable law.

14. Governing law and dispute resolution

These Terms are governed by the laws of the jurisdiction where Atlas is headquartered, without regard to conflict of laws rules. Any disputes will be resolved exclusively in the courts located in that jurisdiction, unless a separate written agreement with your organization provides otherwise.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Continued use of the Service after changes become effective constitutes acceptance of the updated Terms.

16. Contact

Questions about these Terms? Contact us at info@atlascrr.com.