Legal
Privacy Policy
Last updated: January 20, 2026
This Privacy Policy explains how Atlas CRR ("Atlas," "we," "us") collects, uses, and shares information when you use the Atlas CRR platform (the "Service"). By using the Service, you consent to this Privacy Policy.
1. Scope
This policy covers information we process as a service provider for organizations using Atlas, as well as information collected on our marketing site. If you use the Service on behalf of an organization, your organization controls the Customer Data submitted through the Service.
If you are a resident or client whose information is included in the Service, please contact the organization that collected your information to exercise your privacy rights.
2. Information we collect
Account and organization data. Name, email, phone, job title, organization details, program details, and profile information provided during signup or onboarding.
Case and referral data. Case information, referrals, service delivery records, outcomes, and logs, including resident contact information, addresses, and optional demographic data.
Communications. Messages and content sent through the Service, support requests, and marketing contact form submissions (name, company, phone, email, message, and related metadata such as user agent and referring page).
Usage and device data. Log data, IP address, device and browser information, and activity metrics used for security, rate limiting, and product analytics.
Approximate location data. On marketing pages we may infer county-level location from IP-based headers to personalize content. Within the Service, we may geocode addresses to display maps and service areas.
Cookies and local storage. We use session cookies to keep you signed in and may use local storage to support magic-link authentication.
Uploads. Organization logos and related media may be stored in cloud storage and displayed in the network directory.
3. How we use information
Provide, maintain, and improve the Service, including collaboration features.
Authenticate users, enforce permissions, and protect against abuse.
Communicate with you about the Service, updates, and support.
Analyze usage and engagement to improve product performance and marketing.
Comply with legal obligations and enforce our Terms.
4. How we share information
We do not sell personal information. We may share information:
With your organization and its authorized users to provide the Service.
With network partners according to trust tiers, assignments, and referrals you authorize in the Service.
With service providers that process data on our behalf, such as cloud hosting, email delivery, analytics, authentication, and mapping providers.
To comply with law, protect rights and safety, or in connection with a merger, acquisition, or asset sale.
In aggregated or de-identified form for analytics, reporting, or benchmarking.
Organization profiles and program details are visible to authenticated users in the network directory. Contact details are visible based on trust tier permissions.
5. Analytics and session replay
We use analytics and session replay tools to understand engagement, primarily on marketing pages. These tools may collect clickstream data, page interactions, and technical identifiers. Do not enter sensitive information on marketing pages unless you intend for it to be processed in this way.
6. Data retention
We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Your organization may request deletion of Customer Data, subject to legal or operational retention requirements.
7. Security
We use administrative, technical, and physical safeguards to protect information, including encrypting certain case data fields and enforcing access controls. No security measures are perfect, and we cannot guarantee absolute security.
8. Your choices
You may access, correct, or delete your account information through the Service. Requests to delete organization data should be directed to your organization administrator or to Atlas. You can control cookies through your browser settings, but disabling cookies may affect Service functionality.
9. International transfers
We may process and store information in the United States and other countries where our service providers operate. By using the Service, you consent to these transfers as permitted by law.
10. Children's privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means.
12. Contact
Questions about this Privacy Policy? Contact us at info@atlascrr.com.